Applicable only for VPS / Dedicated Servers

TOS (Terms of Service)

Thik Web Host ("The Company") agrees to furnish services to the Subscriber, subject to the following TOS (Terms of Service).

Use of Thik Web Host Service constitutes acceptance and agreement to Thik Web Host' AUP as well as Thik Web Host' TOS (Terms of Service).

All provisions of this contract are subject to the TOS (Terms of Service) of Thik Web Host. and AUP (Acceptable Use Policy). The AUP may be changed from time to time at the discretion of the Company. Subscriber understands that change to the AUP by the Company shall not be grounds for early contract termination or non-payment.

This Agreement shall be construed in all respects in accordance with the laws of the Democratic Socialist Republic of Sri Lanka.

Disclosure to Law Enforcement:
The AUP specifically prohibits the use of our service for illegal activities. Therefore, Subscriber agrees that the Company may disclose any and all subscriber information including assigned IP numbers, account history, account use, etc. to any law enforcement agent who makes a written request without further consent or notification to the Subscriber. In addition Thik Web Host shall have the right to terminate all service set forth in this Agreement.

Service Rates:
Subscriber acknowledges that the nature of the service furnished and the initial rates and charges have been communicated to Subscriber. Subscriber is aware that the Company may prospectively change the specified rates and charges from time to time. The promotional offer is contingent upon Company achieving and maintaining its cost of service goals including but not limited to rates charged to company by its suppliers.

Establishment of this service is dependent upon receipt by the Company of payment of stated charges. Subsequent payments are due on the anniversary date of the month for that month's service. The above applies to all accounts and services provided by Thik Web Host.

Payments and Fees:
Service will be interrupted on accounts that reach 2 days past due. Service interrupted for nonpayment is subject to a $75 reconnect charge. Accounts not paid by due date are subject to a $7.95 late fee. Accounts that are not collectable by Thik Web Host may be turned over to an outside collection agency for collection. If your account is turned over for collection, you agree to pay the company a "Processing and Collection" Fee of not less than $50 nor more than $150. If you desire to cancel your account, please follow the proper procedure to do this as outlined in this TOS.

Refund and Disputes:
All payments to Thik Web Host are nonrefundable. This includes the one time setup fee and subsequent charges regardless of usage. All overcharges or billing disputes must be reported within 60 days of the time the dispute occurred. If you dispute a charge to your credit card issuer that, in Thik Web Host' sole discretion is a valid charge under the provisions of the TOS and /or AUP, you agree to pay Thik Web Host an "Administrative Fee" of not less than $50 and not more than $150.

Failure to Pay:
The Company may temporarily deny service or terminate this Agreement upon the failure of Subscriber to pay charges when due. Such termination or denial will not relieve Subscriber of responsibility for the payment of all accrued charges, plus reasonable interest and any collection fees. End customers affected by a resellers failure to pay their dues, will be able to contact Thik Web Host and receive service directly only after the servers have been canceled.

Account or Server Cancellation:
All requests for canceling accounts/servers must be made in writing with at least 7 days prior written notice (or Helpdesk ticket submission) and sent to Thik Web Host Attn: Cancellations, via email to You must have all account information to cancel.

Subscriber acknowledges that the service provided is of such a nature that service can be interrupted for many reasons other than the negligence of the company and that damages resulting from any interruption of service are difficult to ascertain. Therefore, subscriber agrees that the company shall not be liable for any damages arising from such causes beyond the direct and exclusive control of the company. Subscriber further acknowledges that the company's liability for its own negligence may not in any event exceed an amount equivalent to charges payable by subscriber for services during the period damages occurred. In no event shall the company be liable for any special or consequential damages, loss or injury.

Support Boundaries:
Thik Web Host, provides technical support to our subscribers at all times. We limit our technical support to our area of expertise. The following is our guidelines when providing support: Thik Web Host provides support related to your server or virtual site physical functioning. Thik Web Host does not offer tech support for application specific issues such as cgi programming, html or any other such issue. Thik Web Host does not provide technical support for YOUR customers. If you can email, we encourage you to email for assistance. Help files in the program you are using may have the answer to your question so please do investigate these resources before calling tech support.

Anyone hosting websites or services on their server that support spammers or cause any of our IP space to be listed in any of the various Spam Databases will have their server immediately removed from our network. The server will not be reconnected until such time that you agree to remove ANY and ALL traces of the offending material immediately upon reconnection and agree to allow us access to the server to confirm that all material has been COMPLETELY removed. Severe violations may result in immediate and permanent removal of the server from our network without notice to the customer. Users found to be conducting unsolicited mass mailing will be fined an additional $300USD. Any server guilty of a second violation WILL be immediately and permanently removed from our network without notice.

IRC activity linked to any major IRC network is forbidden within our services.

Any activity that results in a legitimate complaint will result in immediate de-activation of the server. User agrees to allow access to the server to the Thik Web Host staff so that they can verify what the root of the problem is. Any installed software found, which sole purpose is to scan ports, spider e-mail addresses, abuse proxies, or any other activity which resulted in the complaint, will be reason for immediate account cancellation.


IP Address Ownership:
If Thik Web Host assigns Customer an Internet Protocol address for Customer's use, the right to use that Internet Protocol address shall belong only to Thik Web Host, and Customer shall have no right to use that Internet Protocol address except as permitted by Thik Web Host in its sole discretion in connection with the Services, during the term of this Agreement. Thik Web Host shall maintain and control ownership of all Internet Protocol numbers and addresses that may be assigned to Customer by Thik Web Host, and Thik Web Host reserves the right to change or remove any and all such Internet Protocol numbers and addresses, in its sole and absolute discretion. Our allocation of IP addresses is limited by ARIN's new policies. These new policies state that use of IP addresses for IP based virtual hosts will not be accepted as justification for new IP addresses. What this means to you is that you MUST use name-based hosting where possible. We will periodically review IP address usage, and if we find that clients are using IP addresses where name-based hosting could be used, we will revoke authorization to use those IP addresses that could be used with name-based hosting.

Bandwidth and Disk Usage:
Customer agrees that bandwidth and disk usage shall not exceed the number of megabytes per month for the Services ordered by Customer on the Order Form (the "Agreed Usage"). Thik Web Host will monitor Customer's bandwidth and disk usage. Thik Web Host shall have the right to take corrective action if Customer's bandwidth or disk usage exceeds the Agreed Usage. Such corrective action may include the assessment of additional charges, disconnection or discontinuance of any and all Services, or termination of this Agreement, which actions may be taken is in Thik Web Host's sole and absolute discretion. If Thik Web Host takes any corrective action under this section, Customer shall not be entitled to a refund of any fees paid in advance prior to such action. In the event that a customer exceeds the included allocation, Thik Web Host may, at its sole discretion, collect a deposit, in an amount determined by Thik Web Host, against customer's credit card on file with Thik Web Host.

System and Network Security:
Users are prohibited from violating or attempting to violate the security of the Thik Web Host Network. Violations of system or network security may result in civil or criminal liability. Thik Web Host will investigate occurrences, which may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting Users who are involved in such violations. These violations include, without limitation:

Accessing data not intended for such User or logging into a server or account, which such User is not authorized to access. Attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization. Attempting to interfere with service to any user, host or network, including, without limitation, via means of overloading, "flooding", "mail bombing" or "crashing". Forging any TCP/IP packet header or any part of the header information in any e-mail or newsgroup posting. Taking any action in order to obtain services to which such User is not entitled.

Thik Web Host reserves the right to amend its policies at any time. All Sub-Networks, resellers and unmanaged servers of Thik Web Host must adhere to the above policies. Failure to follow any term or condition will be grounds for immediate Cancellation. You will be held responsible for the actions of your clients in the matter described on these Terms and conditions. Therefore, it is in your best interest to implement a similar or stricter Terms and conditions or otherwise called Acceptable Terms of use policy.

Thik Web Host wishes to emphasize that in agreeing to the Thik Web Host Acceptable Use Policy (AUP) and Terms of Service (ToS), customer indemnifies Thik Web Host for any violation of the Acceptable Use Policy (AUP) and Terms of Service (ToS) that results in loss to Thik Web Host or the bringing of any claim against Thik Web Host by any third-party. This means that if Thik Web Host is sued because of a customer's or a customer of a customer's activity, the customer will pay any damages awarded against Thik Web Host, plus all costs and attorney's fees.

Miscellaneous Provisions:
You must provide us with, and keep current, good contact information for you. E-mail, fax, and telephone contacts are used, in that order of preference.

A waiver by the Company of any breach of any provision of this Agreement by Subscriber shall not operate as or be construed as a continuing or subsequent waiver thereof or as a waiver of any breach of any other provision thereof.

Subscriber shall not transfer or assign this Agreement without the prior written consent of the Company. Company may assign Agreement at anytime without consent from or notice to Subscriber. Company reserves right to cancel customers rights under this contract at anytime without further obligation.

Thik Web Host takes no responsibility for any material input by others and not posted to the Thik Web Host Network by Thik Web Host. Thik Web Host is not responsible for the content of any other websites linked to the Thik Web Host Network; links are provided as Internet navigation tools only. Thik Web Host disclaims any responsibility for any such inappropriate use and any liability to any person or party for any other person or party's violation of this policy.

Thik Web Host is not responsible for any damages your business may suffer. Thik Web Host does not make implied or written warranties for any of our services. Thik Web Host denies any warranty or merchantability for a specific purpose. This includes loss of data resulting from delays, non-deliveries, wrong delivery, and any and all service interruptions caused by Thik Web Host.

Responsibility for Content:
You, as Thik Web Host's customer, are solely responsible for the content stored on and served by your Thik Web Host hardware.

AUP (Acceptable Use Policy)

Like any other company, Thik Web Host must have it's own Acceptable Use Policy ("AUP") so that everything is clearly defined and stated before you embark on your journey with us. All users must Agree with this AUP before any service is set-up, thus why you must read and agree to it here in the middle of the ordering process. Completion of this order constitutes acceptance and agreement with the AUP. Unlike other companies, we will try to keep this AUP short and readable.

One thing that must be stated early: All payments to Thik Web Host are non-refundable.

We support freedom of speech and transmission as long as the contents are legal. We will pursue any claims brought to our attention for illegal content (Including but not limited to Piracy, illegal mp3s, child-pornography, etc.). Any content we deem inappropriate might be reason for account suspension or cancellation without prior notice. When possible, we will try and give advance notice.

You may not use your dedicated server to publish material, which Thik Web Host determines, at its sole discretion, to be unlawful, indecent or objectionable. For purposes of this policy, "material" refers to all forms of communications including narrative descriptions, graphics (including photographs, illustrations, images, drawings, logos), executable programs, video recordings, and audio recordings. Thik Web Host does not consider copyrighted, and legal (within the U.S.) adult material to be unlawful, indecent or objectionable.

As a member of our network community, you must use your Internet access responsibly. If you have any questions regarding this policy, please contact us at

Thik Web Host reserves the right to cooperate with legal authorities and/or injured third parties in the investigation of any suspected crime or civil wrongdoing.

Harassment: Use of the Thik Web Host service to transmit any material (by e-mail, uploading, posting or otherwise) that harasses another.

Fraudulent activity: Use of Thik Web Host service to make fraudulent offers to sell or buy products, items, or services, or to advance any type of financial scam such as "pyramid schemes," "ponzi schemes," and "chain letters."

Copyrighted Material: Use of Thik Web Host service to link to or distribute copyrighted material.

SPAM: Use of the Thik Web Host service to transmit any unsolicited commercial or unsolicited bulk e-mail is expressly prohibited. Violations of this type will result in the immediate suspension of the offending Thik Web Host account pending verification of it's origination.

DDoS: If you or your customers are likely to receive DDoS attacks, we recommend those targets are kept off of our network. IPs that are the target of a Distributed Denial of Service attack may be null routed to protect the integrity of the network and allow traffic to flow freely to other IPs configured on the server. These null-routes are usually put in place for 24 hours, sometimes less depending on the severity and size. Frequent attacks would result in longer periods of null-routing.

Unauthorized access:
Use of Thik Web Host servers to access or attempt to access other's accounts, or to penetrate or even attempt to penetrate security measures of our own, or other entity, is absolutely prohibited. This would also be grounds for immediate suspension or termination.

Third Party Accountability: Thik Web Host subscribers will be held responsible and accountable for any activity by third parties, using their account, that violates guidelines created within the Acceptable Use Policy.

Remote Reboots: Use of the remote reboot ports is included as a feature in all of our servers. However, it's use is carefully preceded by a warning which explains the potential dangers of using it incorrectly. Ignoring this warning is against our acceptable use and could cause your server to be canceled. Using your remote reboot function on a live server or using it repeatedly within a short period of time will immediately void any potential hardware replacement needed to get your server back online and will result in the deactivation of this feature for that server.

Your password provides access to your account. It is your responsibility to keep your password secure. Sharing your password and account access with unauthorized users is prohibited. You should take care to prevent others from using your account since you will be held responsible for such use.


Thik Web Host requests that anyone who believes that there is a violation of this AUP direct the information to the Abuse Department at


Thik Web Host reserves the right to revise, amend, or modify this AUP, our TOS (Terms of Service) and our other policies and agreements at any time and in any manner. Notice of any revision, amendment, or modification will be posted in accordance with our TOS (Terms of Service).

Copyright 2011 Thik Web Host

SLA (Service Level Agreement)

Thik Web Host has a responsibility to provide top quality service and support for our customers. As such we provide the following service level guarantees:

Network Uptime:
Thik Web Host guarantees network uptime of 99.5%. This includes our internal network and connectivity at the border routers to the exterior. Outages outside of our network cannot be covered by our SLA although we will pro-actively contact our providers to follow up with issues affecting our customers if the issues happen within our providers' peering points. If total outages exceeds .1% of uptime for a month, customer will be credited for one full day of service. Outages exceeding one-day of service (has never happened) will be credited on a case by case basis.

Hardware Replacement:
At Thik Web Host, we use high quality hardware to limit the possibility of failure. However, if there should be hardware failure of any kind, we will replace such part within 4 hours of determination of failure by one of our technicians. Note that the hardware replacement SLA can be affected and/or canceled by misuse of the remote reboot ports.